Shipping Information

Due to current high demand of our products, we are experiencing delays in the processing/delivery times of our orders.

Many shipping carriers including Royal Mail, are experiencing issues delays due to COVID-19. Regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible delivery.

Most vase orders are delivered within 1-2 weeks after dispatch and most pampas orders are delivered within 2 weeks after dispatch. We truly appreciate your continued patience, understanding and support with Silhouette Vases™️.



All orders are sent via Royal Mail tracked delivery. Due to high demand, most orders are delivered within 1-2 weeks after dispatch. 


All orders to Australia are sent using Australia Post Tracked. Orders to Australia are delivered within 1-2 weeks after dispatch. 


All orders to the USA are sent using USPS Tracked. Orders to the USA are delivered within 1-2 weeks after dispatch.

International orders to Australia or USA will not incur any import or customs charges or fees. 

If 40 days have passed and you haven't received your order please send us an email to 


All orders are dispatched within 3 business days. 

We are a small business based in Hampshire UK, however our warehouse and distribution centre is based outside of the UK.

All orders are sent with Tracking ID.

If you have any further questions, please send us an email to

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