Shipping Information

COVID-19 INFORMATION

Due to COVID-19 & current high demand of our products, we are experiencing delays in the processing/delivery times of our orders.

Many shipping carriers are experiencing delays due to COVID-19 and the current lockdown in the UK, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible delivery.

Most vase orders are delivered within 2 weeks after dispatch, and most pampas orders are delivered in 3 weeks after dispatch. These times can be more because of the COVID-19 situation and current lockdown in the UK. We truly appreciate your continued patience, understanding and support with Silhouette Vases™️.

SHIPPING ESTIMATES

​Silhouette Vase

Most vase orders are delivered within 2 weeks after dispatch. 

Pampas Grass

Most pampas orders are delivered 3 weeks after dispatch.

Silhouette Line Poster

Delivered 1-2 days after dispatch.

If 40 days have passed and you haven't received your order please send us an email to info@silhouettevases.com 

SHIPPING CONDITIONS

All orders are dispatched within 4 business days. 

*UPDATE: We are experiencing an increase in orders that can extend the processing time to up to 6 days*

We are a small business based in Hampshire UK, however our warehouse and distribution centre is based outside of the UK.

All orders are sent with Tracking ID.

Shipping times exclude clearance/customs delays as these are out of our control.

Some countries may be subject to customs & import fees.

If you have any further questions, please send us an email to info@silhouettevases.com

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